Complaints
If something isn’t right, tell us.
If you are unhappy with any part of your care at Ellery Dental Studio, we want to hear about it and put it right. Raising a concern will never affect the care you receive from us.
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Talk to us first
Speak to any member of the team, call us on 01632 960500, or email hello@ellerydental.co.uk. Your complaint is handled by our practice manager, Sophie Grant. We acknowledge it within 3 working days, look into it fully, and reply in writing with what we found and what we will do.
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Private treatment
If your complaint is about private treatment and we have not resolved it, the Dental Complaints Service can help. It is free and impartial, and is run by the General Dental Council.
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The General Dental Council
All of our dentists and dental care professionals are registered with the General Dental Council, which can investigate serious concerns about a registrant’s fitness to practise. Each registration number is on our team page.
What happens next
A written reply, not a brush-off.
We keep a record of every complaint and what we changed because of it. If you would like someone with you when we talk it through, a friend or relative is very welcome.
Prefer to talk it through?
Call the practice and ask for the practice manager.